Digital compensation for flight delays
CompChoice digitizes the compensation claim process in the event of flight delays. Travelers can request the compensation they are owed via a digital compensation platform that is available 24/7. Compensation can take the form of vouchers, cash payments, or a combination of the two. CompChoice was developed in conjunction with Eurowings and the FinTech startup Optiopay.
  • Faster and easier compensation payment process
  • Attractive compensation amounts (via vouchers) which sometimes exceed the legal requirement
  • Reduction in the Lufthansa Group’s operational and administrative costs
  • Foundation for a Group-wide verification and compensation payment platform

of the customers who tested the tool consequently rated their Eurowings travel experience as positive

Possibly will be implemented as a platform solution for the entire Lufthansa Group

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