Lufthansa FlightVoucher Portal

A portal to exchange cancelled air tickets for flight vouchers
The disruption to flight schedules caused by Covid-19 led to the cancellation of a large numbers of flights as well as customers opting to postpone their travels.

The Lufthansa FlightVoucher portal was developed to allow customers to exchange their air ticket for a Flight Value Voucher through an easy and intuitive self-service solution. For every FlightVoucher created, customers also received a €50 discount for their next flight (for original bookings before May 15th, 2020).

By utilizing proprietary Reveneo technology modules, a fast development and seamless integration into the existing Lufthansa Group IT infrastructure could be achieved.
  • Self-service platform for easy and fast exchange of air tickets to flight vouchers
  • Automated processes to reduce workload of Lufthansa Call-Centers
  • Project in close cooperation with Lufthansa Group Revenue Management, Online Sales and IT
More than 600.000 FlightVouchers issued within 3 months
Increased customer satisfaction
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