Linea

Digital compensation in case of luggage problems
LINEA digitizes the compensation process in the event of luggage delays or damage. Affected customers receive a push notification and a link which they can immediately use to select a compensation method (cash, Amazon voucher, Blacklane, etc.).
  • Never wait at the baggage carousel or counter again
  • No lengthy forms to complete
  • Attractive compensation in the form of vouchers
  • Reduction in the Lufthansa Group’s operational and administrative costs
Validation completed
0
%
of customers were willing to accept the digital compensation options
0
%
of customers were satisfied or extremely satisfied with the service
Transferred to the Lufthansa Group
Next project
Service­Center App