Digital compensation in case of luggage problems
LINEA digitizes the compensation process in the event of luggage delays or damage. Affected customers receive a push notification and a link which they can immediately use to select a compensation method (cash, Amazon voucher, Blacklane, etc.).
  • Never wait at the baggage carousel or counter again
  • No lengthy forms to complete
  • Attractive compensation in the form of vouchers
  • Reduction in the Lufthansa Group’s operational and administrative costs
Validation completed
of customers were willing to accept the digital compensation options
of customers were satisfied or extremely satisfied with the service
Transferred to the Lufthansa Group
Next Venture
Service­Center App