Customer Support Manager Germany (m/f/d) – RYDES

At RYDES our vision is to build a travel engagement platform that enables you to travel smarter and more sustainably every day. We were born in the heart of Berlin to build a product for everybody who shares our passion of moving actively and loves experiencing the city and the world. It doesn’t matter if you take public transportation to get to work or university, an e-scooter to grab a coffee, a bike to meet your friends at the lake nearby or a taxi to your next party: RYDES is aiming to aggregate all different modes of transportation in one app, make them bookable and reward people for their loyalty to move around by offering discounts for their next trip. All of our team members are rebels of mobility, disrupt anything previously seen and challenge the status quo of existing mobility solutions in the market.

Where we need you

  • You are the voice to our end customers answering to their requests in written form or verbally
  • You analyse our customers inquiries and take decisions independently  to develop and execute solutions
  • You aggregate our customers needs and push proactively their feedback to our product team and other stakeholders 
  • You are the key contributor to increase the overall satisfaction score of our user base

What we are looking for

  • You have a high level of enthusiasm for customer orientation and satisfaction
  • You already gained experiences in the field of customer support 
  • You are always friendly and keep a patient approach to solve our customers problems
  • You are an extroverted person with strong communications skills
  • You are well organized and you like to work in a structured way
  • You are fluent in German and English
  • Ideally you gained first practical experience with Zendesk

What we offer:

  • Be one of the first team members of a fast-growing mobility tech start-up
  • Significant growth potential and an array of entrepreneurial insights within a thriving environment
  • The freedom to innovate: have an idea how to improve something? Go for it and own it
  • We focus on results, not hierarchies – we want to grow as a team
  • Shape customers’ mobility journey of tomorrow
  • Work in our office located in the heart of Berlin
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