HIGHLIGHTS→2017→

The Lufthansa Innovation Hub turns three

The Lufthansa Innovation Hub turns three. We’ve grown smarter, bigger and better by continuing to focus on new ideas and unknown territories. Always driven by our vision: „We design the happy journey of tomorrow“. A look back on the highlights of 2017 …
EXPLORE

Explore – Also in 2017, we kept an eagle eye on the global Travel & Mobility Tech scene for Lufthansa.

Travel & Mobility Tech 2017
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total number of active Travel & Mobility Tech startups
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new Travel & Mobility Tech startups founded
$
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B
venture capital invested in Travel & Mobility Tech startups worldwide
>$
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M
venture capital invested in Europe alone
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Travel & Mobility Tech startups raised venture capital
Our Screening Activities 2017
South by Southwest, Austin DLD, Munich Corporate Incubation & Accelaration Summit, Berlin RISE, Hong Kong SKIFT Global Forum, New York Bits&Pretzels, Munich Tech in Asia, Tokyo NOAH, Berlin SKIFT Europe, London TechCrunch Disrupt, Berlin SLUSH, Helsinki PhocusWright, Los Angeles

We attended tech conferences in

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cities
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countries
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continents
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+
Travel & Mobility Tech startups analyzed in detail and evaluated for Lufthansa
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ideas for new business models developed and assessed
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ideas implemented into new prototypes and projects
CONNECT

Connect –We share our knowledge so we and Lufthansa Group become smarter at what we do. We frequently met with our Lufthansa colleagues, partners, investors and other companies in 2017 – sharing ideas with everyone whose mission is the digital transformation.

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visits of Lufthansa Group entities at the Innovation Hub
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individual visitors from Lufthansa Group
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Travel & Mobility Tech startups we met together with our Lufthansa colleagues
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keynotes given at innovation events
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companies from all over the world visited the Innovation Hub, five of them being DAX30-companies
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articles about the Innovation Hub published in Lufthansa Group internal media
BUILD→BUILD

Build – With our products we addressed various customer pain points to make travel better. We started new prototypes and further developed proven products. In addition, together with Lufthansa Cargo, we tried something brand new: A venture capital investment in an uprising cargo startup.

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k
visits generated on our prototypes’ websites
€
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M
funding received through Lufthansa’s internal innovation fund

Lufthansa Open API

With the Lufthansa Open API we allow developers to access Lufthansa’s valuable data world in a standardized and controlled manner.
Flight fares & availabilities are available through the API since February 2017 – in addition to much more airline information
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registered developers on the API platform
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M
calls to the API
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%
increase of calls vs. last year

Flightpass

The Ten-Ride-Pass for flying. Launched with Eurowings in February. Tested together with SWISS since September.
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weeks until all Eurowings Ten-Ride-Passes were sold out
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day until all SWISS Ten-Ride-Passes were sold out
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0
M
kilometers flown by Flightpass customers until end of 2017

Airline­­Checkins­.com

In July we relaunched our automatic check-in assistant with new features and a higher degree of automation.
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k
registered users
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k
processed check-ins for customers from 110 countries and 200 airlines

Cargo-Tech Investment

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"First ever“ – We supported Lufthansa Cargo with a venture capital investment, the first ever for Lufthansa Group.
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cargo-tech startups screened
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relevant cargo-tech startups evaluated in detail
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weeks needed from initial idea to closing of the investment
Result: A significant investment into the US-based logistics startup Fleet Logistics

We explored eight specific focus fields in 2017

InsurTech

Travel Assistance

Single-Sign-On Solutions

Cargo Tech

Inspiration

Compensation

Revenue Management

Ancillary Services

… with seven different corporate entities: Lufthansa, Eurowings, SWISS, IT of the Lufthansa Hub-Airlines, Lufthansa Cargo, Lufthansa strategy department, Miles&More
LISTEN

Listen – What we think about our product doesn’t count much. What really matters is what travelers think and say. We listened carefully and were pleased to see our efforts pay off.

What our customers and the press say:

"The Email, that always makes me happy! Thank you
AirlineCheckins.com! I love you!"
AirlineCheckins.com-customer
"Thanks to Airlinecheckins.com! A.W.E.S.O.M.E.!"
AirlineCheckins.com-customer
"Just became a big fan of AirlineCheckins.com:
Received the check-in confirmation even before the actual check-in reminder #pureconvenience!"
AirlineCheckins.com-customer
"Great idea! For years, I have been
waiting for a
product like that"
Flightpass-customer
"Finally a product perfectly customized for frequent
flyers. Fantastic. More of that!"
Flightpass-customer
"Overall very useful API"
Lufthansa Open API-developer
"This is the best thing I've seen coming out of a corporate
innovation initiative in a very long time."
AirlineCheckins.com-customer
"Da horchen Vielflieger auf!"
Bild about Flightpass, February 2017
"Kein Logo, kein Gepränge, kein Traditionsgehabe."
Capital, 07/2017
"Dass Unternehmen und Ableger so gut ineinandergreifen, ist bei den untersuchten Laboren eher die Ausnahme (...)."
Capital, 07/2017
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press articles about the Lufthansa Innovation Hub and its products
0
M
readers potentially reached

Our Award Record

Lufthansa Open API finishes third at the “Business Travel Award”

Lufthansa Open API wins the Digital Leader Award in the category “Create Impact”

AirlineCheckins.com awarded as “Best Corporate Startup 2017″

The Lufthansa Innovation Hub was awarded as “Germany’s Best Innovation Lab 2017” by business magazine Capital

WORK

Work – For three years now, we have been working hard on making travel smarter and more digital. To make this happen, we have built up our team capabilities constantly.

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new team members joining from Zalando, Project A, N26, Bain & Company and others
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functions systematically strengthened: Service & Business Design, Trend & Market Analysis and Investment
We are looking forward to 2018!

We Design The Happy Journey of Tomorrow