Working student – Sales & Customer Success – Fluent German necessary (m/f/d)
in Berlin

Working student – Sales & Customer Success (m/f/d) Fluent German necessary

About us:

At the Lufthansa Innovation Hub, we’re pioneering the future of travel for the Lufthansa Group, the industry, but most importantly for everyone who travels.

The landscape of the travel industry is changing. Our job is to identify these shifts and translate them into new business opportunities in the travel sector.

We are guided by our ambition to take travel to new destinations. To achieve this, we believe in constantly ‘pushing the limits’ to make travel easier, more convenient, and more enjoyable.

By building a valuable portfolio of travel companies and products, we are making an essential contribution to the asset-light business strategy of the Lufthansa Group.

Job summary:

You are part of the sales & customer success team of our later stage venture cloopio within Lufthansa Innovation Hub. 

cloopio’s mission is to connect distributed teams around the world. With our one-click booking platform, companies can plan team events (offsites, retreats, summits) in Europe. With our curated employee experiences, we offer accommodation, meeting facilities, transfer, and activities.”

After a successful market launch in the last year, we are now scaling our operations and are looking for support within sales and customer success.

Responsibilities:

SALES

• Be the key account manager for our corporate clients like Netflix, Lufthansa and CocaCola 
• As the first person of contact, you interact with our clients via phone, video call and email 
• Based on the customer needs, you design offsite experiences and present them to the customer
• You proactively reach out to current and future clients to understand their offsite needs and present our value offering 

CUSTOMER SUCCESS

• Managing the booking process, you handle the offer creation, booking confirmation and payment and invoicing process for your clients
• In close interaction with our offsite partners (eg hotels), you confirm availability and offering of offsite experiences 
• Customer happiness is your ultimate goal – you do everything to ensure a great offsite experience for your customers and engage in feedback conversations with your clients

Profiles:

• You are currently pursuing a degree in Business Administration, Hospitality Management or related fields
• Fluency in both German and English (C1 and above)
• Great communication skills verbal and written
• You are a team player with a hands-on mentality
• Previous experience in working in sales roles (inbound and outbound) is a plus

What we offer:

• Be an essential member of a smart, hard-working venture team
• Work independently and entrepreneurially, owning workstreams and operational decisions
• Gain deep insights into a corporate startup and learn from our experienced co-founder team 
• Experience a truly unique setting in the heart of the Berlin tech ecosystem
• Competitive compensation with benefits
• Option to grow into a junior position in growing cloopio team

At LIH, we are super committed to fostering an environment that promotes diversity and inclusivity. We do not discriminate in employment on the basis of factors irrelevant to merit, qualifications or business need such as age, race, color, sex, sexual orientation, gender identity, marital status, disability, medical status, or any other status covered by the relevant law in the areas where we operate.

Start date: asap/April 1st

Duration: 3 months, option to prolong with cloopio