Digital Voucher
Gift Voucher Platform for Lufthansa Group Airlines
In 2022, our New Business Team, in close collaboration with the ‘Fulfillment, Audit & Fraud Prevention’ department of Lufthansa Group, established a platform for digital gift vouchers. This platform offers individuals the opportunity to purchase gift vouchers for various airlines within the Lufthansa Group. Besides Lufthansa, Austrian Airlines, Swiss Airlines, and Brussels Airlines now also offer gift vouchers via this platform.
This strategic expansion follows the successful trial of the voucher platform by Lufthansa during the coronavirus pandemic, when the airline provided vouchers as refunds for canceled flights. With the offering of digital gift vouchers, Lufthansa positions itself as a pioneer among German airlines in the promising voucher market.
We are continuously developing the platform. For instance, since 2023, cabin crew on Lufthansa flights can distribute voucher codes to passengers as compensation for any inconveniences during the flight, such as issues with defective seats or the infotainment system.
This strategic expansion follows the successful trial of the voucher platform by Lufthansa during the coronavirus pandemic, when the airline provided vouchers as refunds for canceled flights. With the offering of digital gift vouchers, Lufthansa positions itself as a pioneer among German airlines in the promising voucher market.
We are continuously developing the platform. For instance, since 2023, cabin crew on Lufthansa flights can distribute voucher codes to passengers as compensation for any inconveniences during the flight, such as issues with defective seats or the infotainment system.
- Digital Product: Dispatch of the voucher code via email
- One product for all major network airlines of Lufthansa Group
- Development of new use cases for a technology we had previously developed
